Returns & Refunds Policy
Last Updated: August 20, 2026
Thank you for shopping with Velvet Ink Atelier.
Because our products are digital and are delivered electronically, they cannot be physically returned once access has been provided. Please review the product description, included file formats, dimensions, software requirements, and licensing information carefully before completing your purchase.
This policy applies to purchases made directly through the Velvet Ink Atelier website.
Digital Products Are Generally Final Sale
Unless otherwise required by applicable law, sales of digital products are generally considered final once the digital files or download access have been delivered.
We do not ordinarily offer returns, exchanges, or refunds for reasons including:
- change of mind after purchase;
- purchasing the wrong product;
- failure to read the product description before purchasing;
- purchasing a file type that is incompatible with your software or device;
- lack of familiarity with software needed to use the files;
- difficulty extracting or opening ZIP files when the supplied files themselves are functioning properly;
- differences between colors displayed on a screen and colors produced by a printer;
- printer, paper, ink, software, device, or third-party service limitations;
- deciding that you no longer need or want the product after receiving it; or
- purchasing a product and later finding a similar product elsewhere.
If you are unsure whether a product will work for your intended purpose or software, please contact Velvet Ink Atelier before purchasing.
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When We Will Help
We want you to receive the product that was described and purchased.
Please contact Velvet Ink Atelier if:
- a purchased file is missing;
- a file is corrupted or cannot be opened because of a problem with the supplied file;
- you received the wrong files;
- your download or Dropbox delivery link is not functioning;
- the files provided are materially different from what was described in the product listing; or
- another technical problem with the supplied files prevents you from reasonably accessing your purchase.
Whenever possible, we will first attempt to correct the problem by replacing the affected file, providing a new download link, or otherwise restoring access to the purchased product.
If the problem cannot reasonably be corrected, a replacement, partial refund, or full refund may be provided as appropriate.
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Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, please contact us with your order information.
Verified duplicate purchases may be refunded when appropriate.
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Duplicate or Incorrect Charges
If you believe you were charged more than once for a single transaction, charged an incorrect amount, or otherwise experienced a billing error, please contact us promptly so we can investigate.
A duplicate payment transaction is different from intentionally placing two separate orders for the same product.
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Unauthorized Transactions
If you believe a purchase was made using your payment method without your authorization, please contact Velvet Ink Atelier and your payment provider promptly.
Unauthorized payment claims may also be subject to the policies and investigation procedures of the payment processor, bank, or credit-card issuer involved.
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Cancellations
If you contact us before a digital order has been fulfilled or download access has been provided, we may be able to cancel the transaction.
Because digital products are generally delivered promptly after purchase, cancellation may not be possible once access to the purchased files has been supplied.
Any statutory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.
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Download and Dropbox Issues
Velvet Ink Atelier uses Dropbox to deliver many digital purchases.
You do not need a Dropbox account simply to access files provided through a standard Dropbox download link.
If a download link does not work, has become unavailable, or does not provide access to the files included with your purchase, please contact us with your order information so we can assist you.
Problems caused solely by a customer’s device, internet connection, browser, operating system, storage capacity, third-party software, or failure to extract a ZIP archive do not ordinarily qualify a purchase for a refund. However, we will make reasonable efforts to help determine whether the problem involves the files we supplied.
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Software Compatibility
Product listings identify the file formats included with each purchase whenever applicable.
Customers are responsible for confirming that their software, device, printer, cutting machine, design application, or other equipment supports the purchased file formats before completing an order.
Velvet Ink Atelier cannot guarantee compatibility with every application, operating system, device, printer, platform, or third-party service.
Lack of software compatibility alone does not ordinarily qualify a successfully delivered digital product for a refund.
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Printing and Color Variations
Colors can vary between monitors, mobile devices, printers, inks, papers, and professional printing services.
These variations occur because digital displays and printing systems reproduce color differently and are not necessarily evidence of a defective digital file.
For important projects or larger production runs, we recommend performing a test print before final production.
Velvet Ink Atelier is not responsible for printing costs, materials, manufacturing costs, or other expenses resulting from third-party printing or production.
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Commercial Use and Licensing
Purchasing a Velvet Ink Atelier digital product grants only the usage rights described in the applicable Licensing Terms.
A refund, cancellation, reversal, or chargeback that results in the purchase price being returned to the customer also terminates any license granted through that purchase.
If a purchase is refunded, the customer must discontinue use of the affected files and may not create, manufacture, publish, distribute, or sell new products using them.
Any rights that cannot legally be terminated or restricted under applicable law remain unaffected.
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Third-Party Marketplace Purchases
This Returns & Refunds Policy applies to purchases made directly through the Velvet Ink Atelier website.
Purchases made through Etsy or another third-party marketplace may also be subject to that marketplace’s applicable payment, cancellation, return, refund, and dispute-resolution policies.
Please initiate requests involving marketplace purchases through the platform where the transaction occurred when required by that platform.
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Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.
Depending on your location, applicable law may provide additional rights relating to digital content, including rights when digital content is defective, inaccessible, not as described, or otherwise fails to comply with statutory requirements.
Where applicable law provides greater protection than this policy, the applicable law will control.
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Requesting Assistance or a Refund
If you experience a problem with a purchase, please contact Velvet Ink Atelier through our Contact Us page.
Please include:
- your name;
- the email address used for the purchase;
- your order number or transaction number;
- the name of the product; and
- a brief description of the problem.
Screenshots may also be helpful when reporting a technical or download issue.
We will review eligible requests individually and may request additional information when reasonably necessary to verify the order or diagnose the problem.
Approved refunds will ordinarily be returned to the original payment method. The amount of time required for a refund to appear depends on the applicable payment processor and financial institution.
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Policy Updates
Velvet Ink Atelier may update this Returns & Refunds Policy periodically to reflect changes to our products, services, business practices, or applicable requirements.
The effective date shown at the top of this page identifies the most recent revision.
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Contact
Questions about this Returns & Refunds Policy may be submitted through the Velvet Ink Atelier Contact Us page.